United Airlines Restricts AI Agents’ Access to Its Platform Over Security Concerns

United Airlines said on Wednesday it will restrict AI bots’ access to its digital platforms, citing data security. The move is the latest step against AI agents that can plan and book trips on travelers’ behalf.

The airline said that sharing account details with third-party AI assistants could expose sensitive information. It could also lead to unplanned purchases, account changes, or unauthorized use of frequent flyers’ miles.

Regulatory Risks

United also noted that automated AI tools carrying out actions such as flight check-in could create regulatory risks. For example, a passenger’s confirmation that they are not carrying prohibited items, such as explosives, must be given by a human.

How the Restrictions Will Work

The carrier said it will take steps to restrict access both directly, through its own digital platforms, and indirectly, through travel agencies and aggregators. This will include updates to its booking, ticketing, and distribution policies.

Different Approaches Across Industries

Companies in various sectors are responding differently to the rapid rise of AI agents that can perform tasks on users’ behalf: some restrict access to protect their platforms, while others pursue partnerships.

Amazon has blocked Meta’s Muse AI agent.

Walmart , by contrast, is partnering with the same agent.

Online travel companies such as Expedia and Booking are working with OpenAI, the maker of ChatGPT.