The European Union has launched an investigation into nine gaming companies
The European Union (EU) has launched an investigation into nine game companies to determine whether in-game purchases in games such as "Candy Crush Saga," "Minecraft," and "Clash of Clans" comply with consumer rights.
According to a statement by the EU Commission, the Consumer Protection Cooperation (CPC) network has launched coordinated investigations into video game companies aimed at strengthening players' rights. The investigations will assess whether the real-money equivalent of in-game items and digital currencies is clearly displayed. Measures will be taken to ensure that the actual cost of purchases is not obscured by the use of various digital currencies and the exchange rates between them. The investigations will also address the issue of players being steered toward purchasing more digital currency than necessary to progress in the game or utilize its features.
The investigation will examine whether the companies provide players with clear and understandable information prior to purchases, inform them of their 14-day right of withdrawal, and offer fair contract terms. Measures aimed at protecting vulnerable consumer groups, such as children, from harmful practices will also be assessed. The investigation covers companies including Crytek, InnoGames, King, Mojang, Plarium Europe, PLR Worldwide Sales, Riot Games, Supercell, and Ubisoft. Games such as Candy Crush Saga, Minecraft, Clash of Clans, Hunt: Showdown 1896, Forge of Empires, Mech Arena, Gardenscapes, Valorant, and For Honor will also be subject to review.